Getting Help
Report an issue, follow your support requests, send feedback, and restart the product tour.
The Help menu
Click ? in the top-right corner of Stackless to open the Help menu. It shows the version of Stackless you are using and offers:
- Send Feedback to tell the Stackless team what works and what doesn't.
- Report an Issue to open a support request.
- Restart product tour to replay the introduction to the Agent, Dashboards, Data, and Operations.
Report an issue
- Open ? > Report an Issue.
- Enter a Subject and a Description of what happened and what you expected.
- Optionally Attach screenshot.
- Submit. The request is sent to the Stackless support team.
You can also ask the Agent, for example "Open a support ticket about the stale revenue dashboard." The Agent drafts the ticket and shows a Create this support ticket? card; nothing is sent until you click Create ticket.
What to include
- The page, dashboard, model, Monitor, or conversation involved.
- What you did, what you expected, and what happened instead.
- The approximate time, and any error message.
- For a failed refresh, the run link from Operations > Run logs.
Follow your requests
Go to Support > My Requests to see your requests with their Ticket #, Subject, Date Created, and Status: new, open, pending, on hold, solved, or closed.
Click a request to open its conversation, read replies from the Stackless team, and reply. You can also ask the Agent to check on a ticket or send a reply; it asks for approval before posting.
Check service health
If the Agent shows Some agent capabilities are limited, one of its services is degraded. Answers that depend on it may fail or be slower. The banner clears when the service recovers; report an issue if it persists.